Terms of Service



The following terms and conditions govern your use of THELAUNDRYCENTER.COM services.  As a condition to using any of THELAUNDRYCENTER.COM’s services, THELAUNDRYCENTER.COM and the undersigned customer (“Customer”) agree to the following terms and conditions:


Delivery Schedule: THELAUNDRYCENTER.COM pick-ups and deliveries will occur Monday through Sunday.  THELAUNDRYCENTER.COM reserves the right to determine pick-up and drop-off times at its discretion and reserves the right to reschedule such times without prior notice to Customer.  THELAUNDRYCENTER.COM provides customers with pickup and delivery days only, and not specific pickup and delivery times.  Customer must have items ready to be picked up or be able to accept deliveries starting at 9:00 AM on their scheduled service days.


Pick-Up and Delivery: Procedure and Terms: Customer agrees to include only (i) washable items in the “wash and fold” bag and (ii) items that can be dry-cleaned, pressed, or cleaned in accordance with any instructions or requests provided by Customer in the “dry-clean & press” bag. If Customer does not have a “THELAUNDRYCENTER.COM” bag available, Customer may leave clothing for pick-up in any available bag.  Customer provided bags will not be returned to Customer. It is Customer’s responsibility to deliver the dirty laundry bags to a THELAUNDRYCENTER.COM representative at the appointed location and time.  THELAUNDRYCENTER.COM will communicate the pick-up/delivery schedule to Customer.


Missed Delivery or Pick-Up: . Customer may contact THELAUNDRYCENTER.COM to arrange “on call” additional pick-up dates. THELAUNDRYCENTER.COM is not responsible for and shall not pay for, any loss, damage or theft of items left unattended for pick-up-or drop-off, whether left by Customer or THELAUNDRYCENTER.COM.


Payment: Customers will be billed by credit or debit card, PayPal or Cash on Delivery. THELAUNDRYCENTER.COM reserves the right to change billing terms at any time without prior notice. THELAUNDRYCENTER.COM may bill customer before delivery of each order. If THELAUNDRYCENTER.COM is unable to collect payment, THELAUNDRYCENTER.COM reserves the right to withhold delivery until such time as payment is made for all services performed.   Customers must maintain a valid credit or debit card number on file with THELAUNDRYCENTER.COM.  Customer hereby authorizes THELAUNDRYCENTER.COM to charge its credit or debit card for all charges for any given month or delivery.  Customer consents to the billing of its credit or debit card for such charges, and agrees to pay for all services.    If a client’s bill remains unpaid for more than thirty (30) days from the billing date, THELAUNDRYCENTER.COM will add a service charge of one and one-half percent (1.5%) each month to the unpaid balance.  Customer agrees to be responsible to pay all of our reasonable costs of collecting any unpaid balances.


Special Care Instructions: In order to request special care for any garment, including leather, suede, fur, satin, area rugs, comforters, and draperies, Customer must include such special care instructions in the THELAUNDRYCENTER.COM “dry-clean & press” bag or, if the bag contains more than one item, attach the special care instructions to the item(s) subject to the special care instructions.  If a special request is not present in Customer’s laundry bag before the time of processing, THELAUNDRYCENTER.COM reserves the right to clean that item in its sole discretion. THELAUNDRYCENTER.COM will not be held responsible if customer care instructions are not met regardless if instructions were or were not given.


Garment Care and Missing or Damaged Goods: THELAUNDRYCENTER.COM reserves the right to refuse to clean any garment. THELAUNDRYCENTER.COM does not guarantee removal of all stains.  THELAUNDRYCENTER.COM will re-clean items that were not completely cleaned and not yet worn since cleaning. THELAUNDRYCENTER.COM is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags.  THELAUNDRYCENTER.COM is not liable for damage to or loss of clothing due to any third party cleaners or service providers.  Customer must notify THELAUNDRYCENTER.COM within 5 days of receipt of a delivery of any lost or damaged items from that particular delivery.  Failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.


“Wash and Fold” Items:  Customer acknowledges that THELAUNDRYCENTER.COM does not catalogue each individual item included within “wash and fold” loads, but instead accounts for “wash and fold” loads received from Customer by weight.  THELAUNDRYCENTER.COM is not responsible for the loss of “wash and fold” or dry clean items. “wash and fold” bag will be weighted before being processed.


Service Providers/Disclaimer of Certain Liabilities: THELAUNDRYCENTER.COM reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, at its sole discretion without notice to Customer.


Disclaimer: We are not responsible for articles not claimed for more than 30 days. Unclaimed garments will be handled in accordance with state regulations.

We exercise utmost care in processing articles entrusted to us and use such processes which in our opinion are best suited to the nature and condition of each individual article. Nevertheless we cannot assume responsibility for inherent weaknesses or of defects in materials that we are not readily apparent prior to processing. This applies particularly but not exclusively to Swedes, leathers, silks, satins, double faced fabrics, vinyl, polyurethanes etc. responsibility also is disclaimed for trimming beads buckles, bells and sequences.

In laundering we cannot guarantee against color loss and shrinkage or damage against fabrics, differences in count must be reported with ticket presented within 48 hours unless a list accompanied the bundles, our count must be accepted. The company’s liability with respect to any loss or damage article shall not exceed 10 times the charge for processing it. In the event that THELAUNDRYCENTER.COM loses a complete order, THELAUNDRYCENTER.COM has the right to request receipts and will pay 50% of the receipt cost on the items in question but will not exceed $300 for the entire order. If customer fails to provide receipts we will compensate at our discretion


Interior Access To Property For Delivery, Hold Harmless/Indemnification: If access to the Customer’s property for delivery of clothing and other specialty items is allowed; Customer hereby waives any and all claims against THELAUNDRYCENTER.COM and its agents and employees for damage to or loss of use of property that arise as a result of Customer allowing access to its or other’s property for the purpose of delivery. Customer agrees to indemnify and hold harmless THELAUNDRYCENTER.COM and its agents, and employees for any bodily or personal injuries arising from Customer allowing access to its property to THELAUNDRYCENTER.COM.


Entire Agreement/Choice of Law: These terms and conditions may not be modified except in writing signed by both parties, and shall be governed by the laws of the State of New York.


Arbitration:  All disputes and differences of any kind arising under these terms and conditions or arising between Customer and THELAUNDRYCENTER.COM, including the existence or continued existence of this Agreement and the arbitrability of a particular issue that the parties cannot settle amicably, shall be submitted to binding arbitration. The arbitration shall be conducted in New York and shall finally be settled in accordance with the Rules of Arbitration of the American Arbitration Association by one arbitrator appointed in accordance with the above mentioned rules.  The arbitrator shall be allowed to apportion fees according to the ruling.


The decision of the arbitrator shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction, and no party shall seek redress against the other in any court or tribunal except solely for the purpose of obtaining execution of the arbitral award or of obtaining a judgment consistent with the award.  Any costs so incurred shall be paid by the losing party.  In the event of legal proceedings, Customer agrees to waive its right to a trial by jury.


Ownership of This Website: This website is owned and operated by THELAUNDRYCENTER.COM.  All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs images, moving images, sound, illustrations, and software (“Content”), is owned by THELAUNDRYCENTER.COM, its licensors and its content providers.

All elements of THELAUNDRYCENTER.COM websites, including, but not limited to, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights.  No portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content, and all related rights shall remain the exclusive property of THELAUNDRYCENTER.COM or its licensors unless otherwise expressly agreed.  You shall indemnify THELAUNDRYCENTER.COM, its subsidiaries, its affiliates, and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.




Except as specifically stated in these Terms and Conditions of Use or elsewhere on this website, or as otherwise required by applicable law, neither THELAUNDRYCENTER.COM nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.


THELAUNDRYCENTER.COM uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content’s accuracy, correctness or reliability.


The THELAUNDRYCENTER.COM website may include links to other websites.  THELAUNDRYCENTER.COM does not control any such websites and is not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites.  Customer waives any and all claims against THELAUNDRYCENTER.COM regarding the inclusion of links to outside websites or Customer’s use of those websites.